Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Paper stocks and finishes are recommended per job with the intended wall and lighting stated, and lower-cost stocks are recommended where genuinely sufficient; show, premiere and campaign delivery dates are stated in writing at quote time, multi-location campaign bundles are packed per address and shipped to land together, and orders that cannot meet a stated date are declined rather than accepted; packing methods are stated before payment, with small runs shipped flat between rigid boards, large formats rolled print-side-out on heavy cores in rigid tubes, and mounted boards shipped corner-protected, and creased arrivals are treated as failures to remedy rather than variances to negotiate; art print and edition colour is proofed on the actual production stock with the customer approving the physical proof, archival inks and museum stocks are offered where longevity warrants and advised against where it does not; cinema-format one-sheets are cut to standard case dimensions; foamcore-mounted products are identified as indoor items; and outdoor, long-duration jobs are referred honestly to vinyl and rigid signage specialists as outside this site’s paper specialism.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.